Saturday was reportedly the last day of operation for the JJ's Grill, in the Rock Creek Square Plaza Shopping Center, 12111 W ...

Needless to say, I’d rather not plaster my phone number all over the internet. So it’s a relief that Signal lets you create a username in order to keep your phone number private. Other people ...

A Pueblo AT&T call center that opened in 2006 and employed nearly 500 people at its peak is set to close in June. Here's what we know.

MANILA, Philippines— Aside from the existing 1348 hotline, a bigger call center will soon be set up in Manila for distressed overseas Filipino workers (OFWs). It will be manned by 30 former OFWs ...

As Han Butler, president and co-founder of ROI CX Solutions, a company that provides call center and help desk services, explains, AI offers several simple yet meaningful ways to improve call center ...

Plans for a new call center have been in the works since the early 2000s. The current dispatch facilities at police headquarters will be repurposed as a back-up dispatch facility, officials said.

The busy season can make or break a call center. Call volumes spike, schedules tighten, and every interaction is important. In the trades industry—where HVAC, plumbing, and electrical calls require ...

Call and contact center metrics and Key Performance Indicators (KPIs) aren’t precisely the same thing. A metric is any measure of an activity or aspect of contact center operations, quantified by data ...

Columbus, Ohio — Callers are getting busy signals and voicemail inboxes are full at many U.S. Senate offices as people try to reach out and voice their opinions on President Donald Trump’s ...

It all starts with the auto dialing software telling the computer which numbers to auto dial and how to respond to different scenarios (i.e., when it gets a busy signal or a voicemail, or when a live ...

In the Yuletide spirit, dancehall superstars Elephant Man and Busy Signal have teamed up for Party Anthem 2.0, a super-charged dancehall song inspired by the R & B hit Gee Whiz, It’s Christmas ...