From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

The customer service call center for The Roanoke Times and other Virginia newspapers owned by Lee Enterprises is back in operation after a phone outage on Tuesday. The local customer service ...

The Contact Center Association of the Philippines (CCAP) expects a modest industry growth of 5 percent to 7 percent in 2025, ...

Many patients may soon find themselves interacting with AI, not a human receptionist or call center worker, when they first reach out to health systems.

In the latest episode of Loyalty-Based Sales Strategies, Jen Suzuki emphasizes the untapped potential of the service BDC.

Since providers charge per-minute rates and let you choose when to forward your business calls, you typically save money over a full-time call center or customer service staff. I tested ...

Summer programs and events are gearing up and we need you! Volunteers are the core to success. We have short-term events or monthly and weekly commitments. Not sure you can commit we have on call ...

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AI chatbots are fantastic tools for providing instant answers, qualifying leads and scheduling appointments without the need ...

Concentrix Corporation has unveiled iX Hero™, an AI-powered application that enhances customer interactions by integrating with existing platforms. It provides fast, accurate answers and valuable ...