In line with its commitment to superior service and customer convenience, HNB Assurance PLC (HNBA) has introduced a 24-hour call center, enabling policyholders to access customer support anytime, ...

"At Gas South, we are always looking for new ways to leverage data and automation to deliver better service ... Oracle's customer platform help utilities address today's most pressing call center ...

The Contact Center Association of the Philippines (CCAP) expects a modest industry growth of 5 percent to 7 percent in 2025, ...

Many patients may soon find themselves interacting with AI, not a human receptionist or call center worker, when they first reach out to health systems.

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide e ...

In the latest episode of Loyalty-Based Sales Strategies, Jen Suzuki emphasizes the untapped potential of the service BDC.

Wells Fargo will layoff 221 employees in Salem and close its call center on Hawthorne ... In 2011, the company had 550 employees at its "customer contact center," according to Statesman Journal ...

Q1 2025 Earnings Call Transcript May 16, 2025 So-Young International Inc. beats earnings expectations. Reported EPS is $-0.04 ...