Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

When an AI agent joins forces with a human customer experience representative, the real-time results are impressive.

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

It’s often said that people don’t quit their job because of the job. They quit because of a horrible boss. But sometimes it’s ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching ...

The customer service call center for The Roanoke Times and other Virginia newspapers owned by Lee Enterprises is back in operation after a phone outage on Tuesday. The local customer service ...

Regularly train your call center representatives and employ the use of role-playing activities to ensure high-quality levels of service. A goal of a customer service call center should be to ...

In line with its commitment to superior service and customer convenience, HNB Assurance PLC (HNBA) has introduced a 24-hour call center, enabling policyholders to access customer support anytime, ...

TOPEKA, Kan. (WIBW) - Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the prestigious Call Center of the Year award from SQM ...

"At Gas South, we are always looking for new ways to leverage data and automation to deliver better service ... Oracle's customer platform help utilities address today's most pressing call center ...

“You shouldn’t need a massive IT department or a Silicon Valley budget to provide excellent customer service. Our call center systems are scalable, affordable, and incredibly easy to set up.

Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for Call Center of the Year and received Call Center World Class First ...