With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

AI chatbots are fantastic tools for providing instant answers, qualifying leads and scheduling appointments without the need ...

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has ...

Many patients may soon find themselves interacting with AI, not a human receptionist or call center worker, when they first reach out to health systems.

Nice is profitable on a GAAP and non-GAAP basis and demonstrates strong cash flow despite maintained reinvestments in the business. We expect free cash flow margins to remain healthy over the next ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

The Contact Center Association of the Philippines (CCAP) expects a modest industry growth of 5 percent to 7 percent in 2025, ...

Today’s call centers offer ... faster and provide efficient customer service. They route incoming callers to the right person quickly and easily and can help manage complex outbound marketing ...

Matrix Service Co (NASDAQ:MTRX) reported a 21% increase in revenue for the third quarter, reaching $200.2 million compared to $166 million in the same period last year. The company achieved the ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Inseego Corp reported its financial results for the first quarter of 2025, showcasing significant growth in its services and mobile revenue streams. Despite the stock’s 6.01% decline in ...