For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Kakani has taken customer service beyond the traditional contact center model and into the future of AI-driven interactions. At Align Technology, Kakani leads the implementation of customer ...

TCN, a cloud-based call center technology provider, announces explosive global growth, stemming from its dedication to ...

Customer service teams now have the ability to provide telephone support ... network technology have allowed cloud solutions to flourish, and while we've covered the best in contact center ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the reaction in the Philippines was closer to fear. Consultancy firms and banks ...

efficiency and customer service and support. This article explores the top trends set to shape the contact center industry in 2025 and examines how these technologies are transforming customer ...

Not focused on sales and support. Comprehensive reporting ... I specifically looked for platforms with call center, customer service, and sales courses so you don’t have to start from scratch.

“CivicReach was born as this idea to help more Americans get better customer service from government ... affordable and equitable call center technology will help governments get out urgent ...

U.S. tech giants have quietly empowered Israel to track and kill many more alleged militants more quickly in Gaza and Lebanon through a sharp spike in artificial intelligence and computing services ...