Believing that key to their success as a business processing organization (BPO) – and as an employer – is employee satisfaction, TTEC has recently invested heavily in the development of new EX ...

Oracle today announced that it has been named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center for Oracle Fusion Cloud Service, part of Oracle Fusion Cloud Customer ...

Inc. reported its fourth-quarter 2024 earnings, revealing a stronger-than-expected earnings per share of $1.00, surpassing the forecast of $0.93. Despite a slight revenue miss, with actual revenue at ...

President Trump said that DeepSeek's cost-efficient operations should serve as a "wakeup call" for U.S. tech companies and ... users from registering for the service. Given its connections to ...

The challenge was to design an intake sheet that gathered all the customer ... private industry resumes, and agencies should allow for ample room to include examples that support your KSAs.

On Call Tech support people play many roles, and The Register celebrates them all in On Call, our reader-contributed Friday column in which we share your tales of adventure. This week, meet a reader ...

Glia research reveals 69% of finserv, insurance leaders seek alternatives to CCaaS platforms as AI integration becomes priority Contact centre technology is not meeting the requirements of financial ...

I've been writing about computers, the internet, and technology professionally for over 30 years, more than half of that time with PCMag. I run several special projects including the Readers ...

That’s why we always ask about the service you receive when ... the competition when it comes to tech support for tablets. Giving customers the option to call a hotline or visit a Genius Bar ...