Believing that key to their success as a business processing organization (BPO) – and as an employer – is employee satisfaction, TTEC has recently invested heavily in the development of new EX ...

Centimeters.com (CIEM) reported its financial results for the fourth quarter of 2024, highlighting a strategic shift towards becoming an AI-first company. Despite a 13% increase in full-year revenue ...

The feature is powered by Google Duplex, an AI system first introduced in 2018 that can make phone calls for reservations and appointment bookings.

President Trump said that DeepSeek's cost-efficient operations should serve as a "wakeup call" for U.S. tech companies and ... users from registering for the service. Given its connections to ...

The challenge was to design an intake sheet that gathered all the customer ... private industry resumes, and agencies should allow for ample room to include examples that support your KSAs.

On Call Tech support people play many roles, and The Register celebrates them all in On Call, our reader-contributed Friday column in which we share your tales of adventure. This week, meet a reader ...

Glia research reveals 69% of finserv, insurance leaders seek alternatives to CCaaS platforms as AI integration becomes priority Contact centre technology is not meeting the requirements of financial ...

Get the Curriculum Vitae (CV) handout (Please note – in the US, a CV is not the same thing as a resume, although some employers may mistakenly use those terms interchangeably when they really mean ...