A group of 600 deceptive call center employees in Maharashtra’s Thane, allegedly collaborated to pull off a fraud involving over 15,000 Americans, resulting in estimated losses exceeding $50 ...

CATOOSA, Okla. — After 28 years, the town of Catoosa is once again operating its own dispatch and 911 call center. Money concerns and changing technology led to moving their operation under ...

At some Kaiser Permanente call centers, unionized employees protested — and successfully delayed — the implementation of an AI tool meant to measure “active listening,” a union flyer claimed.

In a different call center, Kevin Asuncion transcribed medical visits from half a world away, in the United States. You can get used to the hours, he said in an interview last year: 8 p.m. to 5 a.m.

Call centers "can’t keep people, because it’s just a really, really challenging job," said Adnan Iqbal, co-founder and CEO of Luma Health, ...

AT&T's Pueblo call center. which opened in 2006, will close in June when the lease expires on its building. The closure is part of a company-wide effort to streamline operations.

As Han Butler, president and co-founder of ROI CX Solutions, a company that provides call center and help desk services, explains, AI offers several simple yet meaningful ways to improve call center ...

MANILA, Philippines — The National Technical Support Center (NTSC), dubbed as the “technical call center” of the Commission on Elections (Comelec), will begin its operations on May 2, 10 days before ...

Inspira Financial Trust LLC—a provider of health, wealth, retirement and benefits solutions—on February 20 notified at least 2,308 retirement plan participants of a data breach, according to an alert ...

AT&T call center in Mesa bringing hundreds of job opportunities. There are 750 call center positions AT&T wants to fill in 2025, according to a company news release from last week.

Back in 2014, Five9 dominated the call center software market. However, Jason found their solution to be expensive, cumbersome, and misaligned with his needs as a business owner.

1. Inbound call centers. Inbound call centers are a common and essential part of customer support. They provide agents with the tools and environment to assist customers by answering incoming ...