Amid Trump's DEI crackdown, each of these Pride Month collections either donate directly to charity, partner with LGBTQ ...

One hypocrisy will be unwillingness to hold Josh Howerton and Lakepointe Church to the same standard as Rick Warren and ...

A federal judge has ruled that the Trump administration violated a court order by sending immigrants to South Sudan who aren’t from that country. By clicking “Accept All Cookies”, you agree to the ...

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A new paid leave program for city workers is causing "unintended consequences" at Denver's 911 call answering center, with ...

Nearly 150 call center employees in the Phoenix metro will be laid off by a global customer experience solutions firm.

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...

Standard Employee Turnover in the Call Center Industry. Call centers have one of the... Most call centers track and display the number of calls in cue. Tracking and rewarding your employees ...

Less than 2 in 5 survey respondents said they would use self-service when an agent mentioned the option in a neutral context, but well-trained call center employees can offer a more helpful and ...

A group of 600 deceptive call center employees in Maharashtra’s Thane, allegedly collaborated to pull off a fraud involving over 15,000 Americans, resulting in estimated losses exceeding $50 ...