SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries within his first year on the job.

Prepared is helping 911 call center workers process calls faster and more effectively by bringing video, text, and automatic ...

New scam tactic includes image of fake Facebook employee ID, as FTC reveals consumers lost $470 million to text message scams ...

In a different call center, Kevin Asuncion transcribed medical visits from half a world away, in the United States. You can ...

Wells Fargo will layoff 221 employees in Salem and close its call center on Hawthorne Avenue SE, the company announced. In a letter to city and state officials, Wells Fargo leadership said it ...

Taken together, Dimon's comments reflect a very specific image of the work-from-home employee ... such as virtual call centers. Still, it does reflect how skeptical he is of a coveted work ...

Employees wear headsets while working at desks at the 24/7 Customer Philippines Inc. call center in Cebu, Philippines ... Photographer: Kuni Takahashi/Bloomberg via Getty Images ...

A Brownsburg day care center knew about sexual abuse allegations against an employee for more than a year but failed to act, according to the investigators who found more than 130 images ...

Pitch Perfect Solutions is about to hire its 1,000th employee. What makes this milestone interesting is how the company reached it without having an office. Boris Shvarts founded Pitch Perfect ...

Royalty-free licenses let you pay once to use copyrighted images and video clips in personal and commercial projects on an ongoing basis without requiring additional payments each time you use that ...

These are smaller, regional VA offices that provide oversight of the VA’s medical facilities across the country and handle telehealth support and call centers. The VA employees being targeted ...