The closures led to thousands of layoffs both domestically and abroad, including a full-scale exit from the Asia-Pacific ...

Starting July 17th, the dedicated line for LGBTQ+ individuals will no longer be an option and that means more calls to crisis ...

The new operating hours will be Monday through Friday from 9 a.m. to 9 p.m. Additionally, the Nevada 211 call center will ...

The unified 911 national emergency hotline, set to be launched by August or September, will include a help desk for mental ...

A Centre County nonprofit that provides services and resources to people in crisis has recently made a new home for itself in ...

Consumers who remain concerned about unauthorized Marketplace agent or broker activity should call the Marketplace Call Center at 1-800-318-2596 (TTY: 1-855-889-4325).

As Han Butler, president and co-founder of ROI CX Solutions, a company that provides call center and help desk services, explains, AI offers several simple yet meaningful ways to improve call center ...

The Trade Desk will host a webcast and conference call to discuss First quarter financial results at 2:00 P.M. Pacific Time. Webcast and Conference Call Details When: May 8, 2025 at 2:00 P.M ...

Telephony soft skills qualifications and/or Call center/Service Desk experience. English – Can converse and has the necessary email skills to be able to deal with relevant stakeholders. Excellent ...

Center Stage is a feature that automatically keeps you centered in the camera's view as you move around, while Desk View can show others on a video call both a view of your face and an overhead ...

Call center agents who have to deal with angry or perplexed customers all day tend to have through-the-roof stress levels and a high turnover rate as a result. About 53% of U.S. contact center agents ...