Thailand’s Prime Minister Paetongtarn Shinawatra faced growing calls for her resignation in a deepening political crisis set ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

On average, these campers are younger and prefer to stay closer to home, embarking on weekend trips more often than longer ...

Discover the essentials for playing golf at a country club in this comprehensive guide. Learn how to navigate the course, understand proper etiquette, and enjoy your game to the fullest. Whether ...

Get ready for a once-in-a-lifetime experience. Here's how to do The Masters the right way, according to a lifelong golfer.

For Gen Z, though, this lack of care for punctuation goes beyond casual text messages. One millennial wrote about how frustrated she feels when reading school essays and seeing teens leave out periods ...

Think you're a savvy Aldi shopper? You might be making common mistakes that drive other customers—and employees—totally ...

Once parents know, they should share that rule with their kids. While your neighboring campers understand that you may need to work while on your vacation, they didn’t come here to babysit your kids ...

What Is the Proper Etiquette for a Telephone Sales Cold Call?. A cold call is a phone conversation in which you don't necessarily expect the customer to purchase your goods or services.

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...