The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...

Thailand’s Prime Minister Paetongtarn Shinawatra is facing increasing pressure to step down, after appearing to criticize the ...

Thailand’s Prime Minister Paetongtarn Shinawatra has apologized for the political turbulence set off by a leaked recording of ...

What Is the Proper Etiquette for a Telephone Sales Cold Call?. A cold call is a phone conversation in which you don't necessarily expect the customer to purchase your goods or services.

People no longer pick up the phone and instead, just fire off a text, opting for convenience over a human interaction. Then, when they have to actually make a phone call, for a restaurant ...

Your phone number again; Additional Notes About Phone Etiquette . Return phone calls promptly. If you are driving, in class or otherwise occupied, let the call go to voicemail and call back at a ...

The phone call centered on a former law clerk of Justice Alito’s. In the eyes of the Trump team, the clerk still needed to prove his loyalty to the president-elect.

10 business phone etiquette tips. Here are the top 10 business phone etiquette tips that will make your business stand out. 1. Be prepared. Taking and managing calls can be hard, but preparing ahead ...

Call center location: Naturally, working from home means you’ll need to find a remote-friendly company. Filter jobs by location to ensure you only see remote work listings.

Excessive call center queuing leads to abandoned calls, poor customer experience, and can even impact sales and loyalty. If your call center is plagued by high queue times, it’s crucial to ...

Should you have the password to your partner's phone? Are phone trackers thoughtful or invasive? These are valid questions, and many couples struggle with seeing eye to eye.