The new sales channel enhances nationwide reach and scales revenue, complementing its direct store delivery (DSD) ...

Does the concept of artificial intelligence intimidate you? Or do you figure it won’ t have much impact on your life, so why ...

Phonely, Maitai and Groq achieve breakthrough in AI phone support with sub-second response times and 99.2% accuracy, enabling human-level conversational AI for call centers.

After the Trump administration ordered the pause of operations at Job Corps centers across the country, including three in Michigan, local lawmakers are now pushing for its reversal.

Habba also said she is now charging Rep. LaMonica McIver over the incident ... a privately run federal immigration detention center in Newark. The mayor had accompanied members of Congress ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

Tennessee Rep. Gloria Johnson doesn’t want the Knox County Sheriff’s Office to take over the county’s juvenile detention center, instead saying the state should handle operations.

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...

Engage AI Complete is a new premium tier of its Engage AI software for call centers – uniquely analyzing not only what is said, but also how it is said, in real time, while also removing ...

LOWELL, Mass., May 22, 2025 (GLOBE NEWSWIRE) -- Jabra, the world’s leading professional audio brand, today announced Jabra Engage AI Complete – a new premium tier of its call center software ...

U.S. Rep. LaMonica McIver‘s counsel argued in federal court in Newark that there was “zero chance” the congresswoman was a flight risk and that they wanted the restrictions amended to allow ...