The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching opportunities - amplifying human decision-making without replacing it. GAINESVILLE, FL ...

Insight7's Call Evaluation Platform turns conversations into insights for quality assurance, performance gains, and coaching.

This test, in effect in the industry since October 2019, is a fingerprint technology evaluation exploring the performance and accuracy of proprietary fingerprint templates as used in one-to-one ...

Reliance Jio (RJIL), India’s leading telecom service provider, reported the lowest call quality and a higher percentage of unsuccessful call attempts in Delhi compared to its competitors ...

This is exactly where the synthetic data generation API comes into play, enabling developers to create high-quality evaluation datasets for preliminary assessment in a matter of minutes.

In this guide, we’ve listed 50 self-evaluation examples for different job roles: customer services project management sales software engineering human resources After each self-evaluation template ...