"Customer service told me everything should be working in about 2 hours and it’s going on 3hrs now still nothing has been resolved. The whole account + money is not showing up!" Capital One ...

Days after Capital One customers began reporting issues ... “What is there to fix?” one customer responded, wanting to know why the resolution is taking so long. “My money hasn’t come ...

Capital One’s relative youth as a company—founded just 30 years ago—is a strategic advantage. Unburdened by legacy traditions, it approaches customer engagement with a perspective that’s ...

In an earnings call last month, Capital One's CEO, Richard Fairbank, said the goal was to "preserve the best" of what Discover does, such as its advertising and focus on customer experiences.