The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

Now, Walmart president and CEO Doug McMillon has made a big announcement that will impact how Walmart customers are able ... how they want to be served" by giving them choices on how to get ...

Me: I’m sorry, I don’t have enough change for a $ ... But that guy wasn’t giving up his pizza. If you liked that post, check out this post about a rude customer who got exactly what they ...

Philippine low-cost carrier Cebu Pacific announced a partnership that may change the game in terms of airline customer service ... some awards programmes which give you an opportunity to be ...

Starbucks has caused a stir among some customers after making a huge change to its iconic cups ... while clutching its signature white coffee cup or see-through plastic cup to give us some well-needed ...

Coffee exchange in motion! Get up close as the coffee truck owner effortlessly handles transactions, receiving money and giving change to a satisfied customer. It's a simple, friendly moment captured ...

“If you want to keep stores open, you’ve got to give people reasons to shop ... The post As sales slump, Kohl’s makes a big ...

Since the launch of ClipChange earlier this year, a portion of Clip Money’s existing customer base has adopted ... convenient and the first solution to give businesses visibility into and control over ...

The practice of writing a customer’s name or drink modifications ... will be buying hundreds of thousands of Sharpie markers to give to employees. Starbucks is trying to help your baristas ...

With advanced tracking technologies, fleets can provide customers with real-time updates that build trust, giving them a clear understanding of the status of their delivery. Fleet drivers aren’t ...

AUTOMATED VOICE #2: For all other inquiries, say customer service or press five ... often undermining businesses' ability to give consumers options at different price points." ...

In retail sales, dealing with staff errors when giving change can be a tricky situation. It's an aspect of customer service that requires a delicate balance between trust and accountability.