With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

The key to customer service success lies in carefully selecting and tracking key metrics that provide actionable insights ...

The customer service call center for The Roanoke Times and other Virginia newspapers owned by Lee Enterprises is back in operation after a phone outage on Tuesday. The local customer service ...

By combining Filipino talent with American service standards, Loop Contact Solutions is reshaping customer engagement for U.S ...

NJ Transit rail service has resumed after a three-day strike, following a tentative agreement that has brought train services ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

The positions being cut include customer service billing representatives, facilitators and billing leads. A spokesperson for Charter shared a statement to 10TV saying in part, "Our call center ...

Hamad Medical Corporation (HMC) has announced its operating hours for services during the Eid Al-Adha holiday.All emergency ...

Lost customers are... Providing customer service and support is another common, broad goal of a call center. This relates to the goal of delivering the best possible experience to each business ...

TOPEKA, Kan. (WIBW) - Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the prestigious Call Center of the Year award from SQM ...

The Davao City Water District (DCWD) offices in Matina, Bajada, and Toril will be closed on Friday, June 6, 2025, in observance of Eid’l Adha, a regular holiday ...

Memorial Day is upon us and that means some government services will not be available for the day, like garbage collection ...