The city of Laredo and Webb County announced planned closures for Thursday’s Juneteenth holiday. Juneteenth is a national holiday that commemorates Emancipation Day. It celebrates the end of slavery ...

The customer service call center for The Roanoke Times and other Virginia newspapers owned by Lee Enterprises is back in operation after a phone outage on Tuesday. The local customer service ...

"And believe it or not, there was one customer that did not hear that we ... NJ Transit is no longer operating supplemental bus service from regional park and rides.

Lost customers are... Providing customer service and support is another common, broad goal of a call center. This relates to the goal of delivering the best possible experience to each business ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

This article explores proven strategies to improve customer service in a call center, enhance agent performance, and align your operations with the demands of modern CX. Customer Experience ...

“You shouldn’t need a massive IT department or a Silicon Valley budget to provide excellent customer service. Our call center systems are scalable, affordable, and incredibly easy to set up.

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals ...

The U.S. Postal Service is looking to adopt generative artificial intelligence tools in the coming months to improve customer experience ... to be switching our call center platform to a cloud ...