Crises are inevitable, whether due to cyber-attacks, power outages or something else unexpected. To me, building resilience ...

Renewal by Andersen of Tampa has teamed up with the Bucs – a testament to their deep-rooted commitment to the local community ...

When we think about Christian symbols, the cross usually comes to mind. Indeed, it's safe to say that the cross is the most ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

Leg-spinner Yuzvendra Chahal's maiden six-wicket for India as the hosts beat England by 75 runs in the third and final Twenty20 International ...

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into ...

What is now a technology-enabled transportation specialist, FlixBus is using the Snowflake platform to optimize routes and ...

Microsoft has emphasized that AI will boost productivity, but it has also laid off thousands of employees, while Google too ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Big, complex, hairy workflows, meet agentic AI! Why Capita's CEO calls the BPO market "ground zero" for Salesforce's ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

Learn more Solidroad, an artificial intelligence startup that promises to solve one of customer service’s most persistent problems, has raised $6.5 million in seed funding to expand its platform ...