A customer has witheld 20% of payment owed to the business who are based in Kenya and paid it directly to the KRA ...

How can businesses foster connection? It starts with shifting from a reactive mindset—where feedback is acknowledged but ...

In the digital-first world of modern commerce, businesses must deliver seamless, reliable, and scalable online shopping ...

That’s why integrated task management is critical. Without it, things fall through the cracks. But here’s the catch: the ...

It’s time to start measuring and managing their worth. by Rob Markey The true purpose of a business, Peter Drucker said, is to create and keep customers. Most managers understand this, but few ...

Despite customer experience being seen as a business imperative, a global study uncovers a concerning misalignment between corporate perception and customer reality—putting trillions in revenue at ...

Duck Creek Technologies, the global intelligent solutions provider defining the future of property and casualty (P&C) and ...

Customer experience (CX) is often handled by external teams. Why is this expert saying HR teams are the best to lead the way?