Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Enterprises today are navigating a delicate balancing act—one that requires delivering standout customer experiences while ...

In the age of technology, Santosh Nakirikanti, a leading researcher in computer science and engineering, brings a data-driven lens to the challenges of modern e ...

HeartSciences (HSCS) announced the signing of its first commercial customer for the MyoVista Insights platform: Westcliffe Health Innovations, based in the United Kingdom. This milestone follows the ...

With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

By Makafui Afi Asante AMPONSAH In today’s dynamic financial landscape, banks that succeed are those that truly understand the ...

If you're looking to build a successful loyalty program, these practical tips can help you make it worth your customers’ ...

After 30+ years of performing professional services in the consumer and financial services industries for Deloitte, I’ve seen ...

Icertis, the global leader in AI-powered contract intelligence, today announced that it has been recognized as a Customers’ Choice vendor in the 2025 Gartner Peer Insights™ Voice of the Customer for ...

In HelloNation Magazine, Phil Mitchell of Sunset Auto in Sumner, Washington, discusses the key elements that contribute to ...

Immersive tech experiences, talent development initiatives, and customer success stories highlight Vertiv’s leadership in ...