Automated systems respond poorly when confronted with edge cases and unfamiliar circumstances. But those are exactly the ...

OvationCXM, a global leader in customer experience management (CXM), today announced its inclusion in FinTech Global’s prestigious 2025 AIFintech100 list. OvationCXM’s innovative application of ...

I moderated a panel discussion on how customer experience (CX) platforms improve customer engagement and interactions. To my ...

What separates martech outperformers from the rest? New research reveals how lean, focused stacks drive strategic results.

It calls for structured data, digital insights, and scalable customer experience (CX) strategies. In Ghana, where banking competition is intense ... equipped with dashboards, data, and journey maps ...

When I worked in banking, I used journeys a lot when we wanted to make ... And most importantly, understand that the customer Journey map is only a tool, a builder, the real experience is out there or ...

To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Customer journey mapping emerged as a way to visualize the steps customers take when interacting with the brand ...

Choose from Customer Journey stock illustrations from iStock. Find high-quality royalty-free vector images that you won't find anywhere else. Video Back Videos home Signature collection Essentials ...

Some specific ways in which design thinking is being used in the banking sector are: 1. Customer empathy Such design thinking methodologies as user research, journey mapping, and key personas ...