The Better Business Bureau is reminding consumers to use extra caution when publicly posting on social media to resolve an issue with a business.

Google has revealed the biggest scam trends to look out for in 2025. From fake travel websites to toll road scams, these ...

Discover the alarming rise in banking scams targeting customers through fake compliance threats and extortion tactics.

But now scammers are taking advantage, creating fake customer service accounts to try to steal your information. The Better Business Bureau just issued *** new warning and sent us some real examples.

A customer journey map visually represents each step a user takes to complete an intended action, such as making a purchase or signing up for an account. It’s essentially a flow chart outlining the ...

To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Customer journey mapping emerged as a way to visualize the steps customers take when interacting with the brand ...

Google Customer ... its Google Maps offering, the multinational said it will be streamlining its support page to make business reviews more trustworthy by detecting and removing fake reviews.

The B2B SaaS customer journey is complex ... based on hundreds of customer interviews across dozens of accounts, indicates most B2B customers value regular check-ins from their vendors—and ...