AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

Why retention, not acquisition, builds real profit. By Samuele Barrili If you are the owner of a waste management company, ...

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

As customer acquisition becomes more expensive across every platform, direct-to-consumer (DTC) brands must think beyond ...

Leg-spinner Yuzvendra Chahal's maiden six-wicket for India as the hosts beat England by 75 runs in the third and final Twenty20 International ...

By extending its onboarding to 100 days, prioritising retention-driving benefits, and crafting a personalised experience, The ...

According to Forrester, RLM is defined as a customer-centric growth strategy that helps businesses align their customer lifecycle with revenue opportunities and buying motions. As a framework, it ...

Sirion, a global leader in AI-native contract lifecycle management (CLM), today announced that it has been recognized as a Customers’ Choice in the 2025 Gartner® Voice of the Customer for ...

The customer journey. Identifying, mapping and optimising critical decision moments is also essential for driving conversions, says Damir Lutvic, VP, ... Darwin CX is the leading platform for ...

I see it constantly—the customer lifecycle journey fractured across marketing, sales, customer success, and renewals, with each department guarding its own territory and creating an inconsistent ...

By bridging customer acquisition and success with actionable insights and seamless collaboration, MaxIQ enables B2B SaaS enterprises to manage revenue across their entire customer lifecycle ...