Implementing Critical to Quality, or CTQ, is a surefire way to identify that you are meeting your customer’s needs. Critical ...

The biggest Amazon Web Services conference of the year hosts a dizzying number of customer meetings. One meeting is open only to very important cloud customers: "XXL" or "extra-extra-large" AWS users.

Following our story on the worst customer advisory board (CAB) meeting mistakes companies make, we wanted to look at the other side, as well. What happens when customer advisory board meetings go ...

As artificial intelligence transforms customer service and workplace tools, many companies still struggle to capture that elusive human connection. Chewy CEO Sumit Singh explains that a “moat ...

A salesperson is preparing for an important customer meeting. They rehearse a pitch with an AI-powered digital coaching tool which is tailored to the company’s objectives and sales philosophy.

Program Executive Office for Intelligence, Electronic Warfare & Sensors recently hosted its third-ever Voice of the Customer (VOTC) meeting online and at Aberdeen Proving Ground, Maryland.