Curiosity, empathy, and active listening have always been at the heart of great customer experiences. Now, they matter more than ever.

The takeaway? Treat AI like a new department: Hire thoughtfully, set guardrails, measure impact and, yes, celebrate wins at ...

Your goal for an initial meeting is to sell yourself as an equipment financing specialist and trusted advisor, and your ...

Identifying your ideal customer means listening ... This approach ensures that we’re not only meeting immediate needs but ...

Various generative AI tools and services have gradually permeated everyday life and the workplace, driving rapid market ...

The conference room is having a steady comeback — and UCC is the reason, along with return-to-office initiatives.

Or if the customer was asking about a higher rebate but you knew there ... “They’d call me in constantly to retrain me,” she ...

North Korean leader Kim Jong Un presided over the 12th plenary meeting of the eighth central committee of the ruling Workers' Party of Korea, state media reported on Tuesday.

The anticipated third meeting, scheduled for June 17, will focus on sanctions, peace talks, weapons purchases, and economic relations — and may shed light on the future of U.S. support for Ukraine.

On Thursday, IKEA officials announced plans for a new Plan and Order point with pickup expected in 2025. Officials stated that this new customer meeting point will be located in the Promenade ...

Rochester Gas & Electric and New York State Electric & Gas are among the utilities fined by the state for failing to meet customer service metrics.