Implementing Critical to Quality, or CTQ, is a surefire way to identify that you are meeting your customer’s needs. Critical ...

The biggest Amazon Web Services conference of the year hosts a dizzying number of customer meetings. One meeting is open only to very important cloud customers: "XXL" or "extra-extra-large" AWS users.

“The meeting recording is still owned by the customer, and we have a license to that content in order to deliver the service of recording.” The confusion over the AI parts of Zoom’s terms of ...

Program Executive Office for Intelligence, Electronic Warfare & Sensors recently hosted its third-ever Voice of the Customer (VOTC) meeting online and at Aberdeen Proving Ground, Maryland.

As artificial intelligence transforms customer service and workplace tools, many companies still struggle to capture that elusive human connection. Chewy CEO Sumit Singh explains that a “moat ...