Chief Digital and Technology Officer Sandeep Dadlani says the health giant has more than 1,000 AI use cases already in ...

Consumers must be aware of scams that can be triggered when doing an online search for customer service or even a company's ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

AI chatbots are fantastic tools for providing instant answers, qualifying leads and scheduling appointments without the need ...

Rocket CRM, a SaaS platform designed to help businesses manage and optimize their customer interactions, has introduced a ...

Closing the digital gap in convenience retail means offering technology solutions that support mom-and-pop shops, not ...

The customer experience landscape is undergoing significant transformation because of advances in artificial intelligence (AI ...

Community Services Director Travis Menne estimates the city could collect up to $193,000 annually to help city parks.

High ROI is a reality if you have a CRM solution in place. A fully integrated CRM can help your business make even more money ...

The personalized customer experience that came naturally to shopkeepers of the past is generally missing in today’s rapidly ...

Gainsight, the retention engine powering the world’s most customer-centric companies, today announced the launch of Atlas—a new generation of AI agents purpose-built to help companies guide their ...

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...