What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

The simulator is built to enable dynamic scenario planning and cost forecasting as importers explore alternative trade lanes, ...

Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Closing the digital gap in convenience retail means offering technology solutions that support mom-and-pop shops, not ...

INDIANAPOLIS — Duke Energy Indiana is dedicating $200,000 to its Share the Light Fund to support customers facing financial ...

Duke Energy Indiana is offering several ways to get help with payments and cut energy costs this summer.

More than 1,300 people responded to our recent Accessibility Needs Survey. It’s a key part of our work to make our system ...

An Adidas data breach through a third-party vendor exposed customer details like emails and phone numbers, raising concerns about phishing and identity theft risks.

NatWest has issued an apology to its customers due to service disruptions which are stopping users from accessing their ...

Rely on communication, trust, and community to build that relationship. Finding and nurturing customer loyalty is vital to long-term success and is top of mind for every business. But in an ...