Will Kenton is an expert on the economy and investing laws and regulations. He previously held senior editorial roles at Investopedia and Kapitall Wire and holds a MA in Economics from The New ...

So with that history and explanation, here is my current (working) definition of CRM as we march through 2015: "Customer Relationship Management is a technology and system that sustains sales ...

Customer relationship management is a strategic process that helps you better understand your customers’ needs and how to meet those needs and enhance your bottom line. Systems link up ...

Commissions do not affect our editors' opinions or evaluations. Customer relationship management (CRM) software has emerged as a pivotal tool that allows businesses to foster long-term customer ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed ...

According to Rachel Dorfman, being a member of Bounteous’ customer relationship management strategy team is like being on a team of rowers. “We will not get where we’re going unless we all pull ...

With generic chatbots underperforming in sectors like travel and telecoms, CIOs must decide if consolidating with one best-in-class provider outweighs the benefits of specialised, best-of-breed AI ...