As any leader knows, implementing a new technology and embracing it as part of the business mindset are two entirely ...

In January 2024, Vidović's team set about creating a customer relationship management system that could connect the dispersed datasets to help the agents give every customer what they needed.

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker ...

Customer Relationship Management (CRM) Software, Q1 2025 (1). Pega earned the highest possible scores in criteria such as AI (predictive, generative, agentic), vision, and roadmap. The report ...

Key growth factors include are increasing need for customized customer experience, enhanced business efficiency, and higher customer involvement. Next-generation technologies such as AI ...

According to Rachel Dorfman, being a member of Bounteous’ customer relationship management strategy team is like being on a team of rowers. “We will not get where we’re going unless we all pull ...

NEW YORK--(BUSINESS WIRE)--Zeta Global (NYSE: ZETA), the AI-powered marketing cloud, today announced that Pamela Lord has been appointed as its President of Customer Relationship Management (CRM).

Will Kenton is an expert on the economy and investing laws and regulations. He previously held senior editorial roles at Investopedia and Kapitall Wire and holds a MA in Economics from The New ...

In the early days of CRM, companies had to rely on manual tools like a Rolodex for a rudimentary form of contact management. Customer contact details were written down by hand on cards that were ...

Alibaba.com, a prominent player in international business-to-business wholesale, is introducing an AI-upgraded version of OKKI, a customer relationship management tool. This upgrade is more than ...