observing his bank's enthusiastic endorsement of customer relationship management in their advertising, recently commented that this was somewhat akin to a group of serial rapists trying to ...

The report, based on a global survey of 49,300 respondents across 39 markets — including 2,000 in India — reveals that banks scoring in the top 20 per cent for customer advocacy grew revenues ...

Opinions expressed are those of the author. AI-powered customer relationship management systems (CRMs) are creating a transformative shift for the sales industry, taking them from nice-to-have ...