In today’s fiercely competitive business world, customer loyalty is more than just a goal—it’s the lifeline of long-term success. Brands are constantly seeking creative, effective ways to keep their ...

Send them something unexpected, like a free sample or a handwritten note. These surprise touches will delight customers and keep them loyal. Customer retention rates vary across industries, depending ...

Calculating Retention Rates Customer retention rate is the metric ... Personalized notes, samples for first-time buyers and unexpected gifts are all easy-to-execute examples of how brands can ...

A lot of the time as brand specialists all that we ever think about; is selling more, getting more engagement, more views, ...

However, many brands don’t understand social media’s vital role in customer retention. A well-thought-out social media marketing strategy helps increase customer retention by building trusting, loyal ...

A well-planned loyalty program can certainly help customer retention for a period ... crafting one for a limited run or creating a small sample group can help mitigate losses while testing ...

By focusing on delivering exceptional value at every touchpoint, smaller businesses can turn customer retention into a key competitive advantage. Customer retention holds particular significance ...

In small business, retaining customers is just as important (if not more so) than finding new customers. Loyal customers ...

So what then does the newly released J.D. Power and Associates 2012 Customer Retention Study say about the automotive brands and their ability to sell the same customer another car. For starters ...

Customer retention refers to the percentage of customer relationships that, once established, a business is able to maintain on a long-term basis. Customer retention is a simple concept—happy ...