Bank Customers Association of Nigeria (BCAN) has written to the Central Bank of Nigeria (CBN) seeking urgent intervention over what it describes as persistent and unauthorized charges being deducted ...

McDonald's placed lowest in customer service survey McDonald’s earned the worst ACSI score (70), but ACSI analysts believe ...

It hasn’t been an easy year for the fast food industry, but a familiar name is once again first when it comes to happy ...

Brick & Bolt's Connoisseur Collection redefines home construction by offering optimized designs that address common building challenges. Integrating insights from extensive research, this collection ...

Differential Singapore proudly announces the release of its inaugural Philippines Customer eXperience Index (CXI) Study℠, ...

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

The main challenges of big-and-bulky last-mile delivery often revolve around logistical complexity, cost efficiency, and customer satisfaction. Handling oversized or unusually shaped items ...

communications and water delivery can result in significantly different customer experiences. The U.S. Water Utility Residential Customer Satisfaction Study, now in its ninth year, measures ...

I was kept informed of the anticipated delivery date ... But do try to “over deliver.” • Implement a customer satisfaction survey. It’s a great way to gauge feedback on how your team ...

Overall, customer satisfaction improved significantly across ... innovation and strengthened service oversight. China's parcel delivery sector has made rapid and experienced great growth in ...