"I'd cleared out the old mattress and box spring, and hand-waxed the bedroom's parquet floor to prepare for the delivery," says ... to complain, with customer satisfaction dropping each time.

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Have you ever been pleasantly surprised by a purchase or customer service experience where the provider went above and beyond ...

Retailers can dramatically improve the customer journey through simple operational adjustments. To do so effectively, however ...

Genesys, a global cloud leader in AI-Powered Experience Orchestration, has released its latest research report, “The State of Customer Experience: Asia-Pacific,” outlining key insights into customer ...

The integration of intelligent technologies into the order processing process is the first step towards making the logistics ...

For the first time, certain fiber and non-fiber internet providers are tied in customer satisfaction. Here's what the latest ACSI numbers have to say.

communications and water delivery can result in significantly different customer experiences. The U.S. Water Utility Residential Customer Satisfaction Study, now in its ninth year, measures ...

I was kept informed of the anticipated delivery date ... But do try to “over deliver.” • Implement a customer satisfaction survey. It’s a great way to gauge feedback on how your team ...