Burberry had the best customer service for returns, and iHerb came out on top for email and chat-based responses. Read next BI Tech Memo An icon in the shape of an angle pointing down.

To contact Wish customer service via email ... In the Wish app, tap the icon with three lines at the bottom-right of the screen. 2. For general questions, scroll down to the "Support" section ...

A widely quoted statistic gets to the heart of the value proposition behind customer service: The cost of acquiring a new customer is five times that of retaining an existing one. For businesses ...