“Reimagining how we deliver service management requires a platform first approach, building stronger foundations for us to do things faster and smarter. Our approach, powered by ServiceNow and ...

ML&S has adopted priority response models to prioritize urgent service requests, provide excellent customer service and maintain a responsive process for managing service requests. The service ...

Poor customer service by some Barbadians is among the areas flagged by visitors in an exit survey, says chief executive officer of the Barbados Tourism and Marketing Inc. (BTMI) Andrea Franklin.

According to the Forsyth County Sheriff’s Office, a service advisor at RBM of Alpharetta told investigators she was kidnapped by a customer late last week. The man, a 39-year-old named Barinuaadum ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

Nintendo does give users some other options to resolve issues through, such as contacting customer service, about which the company says, "Most matters can be quickly resolved in this manner to ...