By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into ...

service, and talent, HTM professionals can visit PartsSource at the upcoming AAMI eXchange 2025 in New Orleans, Louisiana. To schedule a Customer Experience Center visit, please contact your ...

Commuters hustling through the transit center in Trenton one recent evening slowed down when they saw a table stacked with NJ Transit-branded hand sanitizers, pens and bags. They were also greeted ...

Over four years, rider frustration has grown as train reliability has dropped and bus companies terminated commuter service. Commuters hustling through the transit center in Trenton one recent ...

Klarna has said that the company’s chatbot does the work of 700 customer service agents and that the bot resolves cases an average of nine minutes faster than humans (under two minutes versus 11).

NJ Transit’s new customer advocate has his work cut out for him ... It doesn’t help that the commuters who do reach out to customer service get a canned response, don’t hear back, or ...

The bill would also expand the customer advocate’s authority, empowering them to hire staff and advocate for customers on fare increases and service issues. Currently, the customer advocate reports to ...

So just more on time service. I work in New York ... Weinberg in 2018 wrote much of the legislation creating the customer advocate position. She notes Beaumin will report to the board for an ...

NEWARK, N.J. — NJ Transit has named Franck Beaumin as the agency’s customer advocate, filling a position vacant for ... on a bus rapid transit project in Bangladesh; was customer service project ...

The NJ Transit Board of Directors on Thursday, Oct. 10 named its customer service advocate. Meet Franck Beamin. Born and raised in France, Beamin pursued higher education in law, earning a license ...