Bad customer service is one thing, but bogus customer service is becoming an increasingly common way for scammers to cash in ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

Westpac has poached ANZ customer advocate Evelyn Halls, a former Olympian. AAP Image. Halls was appointed by ANZ three years ago from her previous role as lead ombudsman at the Australian Financial ...

Fintech firm Klarna Group is scaling back its heavy reliance on artificial intelligence (AI) for customer service after chief executive Sebastian Siemiatkowski admitted the automation-led model had ...

Karen Hambleton will take the reins as Hopkinton’s new town administrator next month, bringing with her nearly a decade of local leadership experience. She will step into the role vacated by ...

Meet Emma Kramer, Canton Township’s Resident Service Advocate. Emma has been assisting her community for the past year and by a half in this newly created position. She is here to aid residents ...

Opinions expressed are those of the author. There was a time, not too long ago, when customer service carried a certain elegance. Whether you were in a boutique, in a hotel lobby, or even just on ...

The inter-island shipper says that, since customer rates ... at current levels of service. Young Brothers’ attorneys called that increase “woefully deficient.” The Advocate also said it ...