A viral post on X shows an unusual food delivery experience where the Swiggy agent turned out to be a full-stack developer ...

Some scammers even try to fabricate flight cancellation notices and trick consumers when they are trying to contact airline customer service agents, according to an alert by the Better Business ...

Fintech firm Klarna Group is scaling back its heavy reliance on artificial intelligence (AI) for customer service after chief executive Sebastian ... similar to how drivers operate on ride-hailing ...

Airbnb began rolling out an AI customer service agent in April to handle more customer queries without human intervention, CEO Brian Chesky said on a Q1 2025 earnings call last week. The company ...

NEW YORK and LONDON, April 15, 2025 /PRNewswire/ -- PolyAI, a leading provider of AI agents for enterprise customer service, today announced the launch of its latest version of Agent Studio ...

An AI assistant on their screen helps the customer service agents figure out the right answers to customers' queries. Verizon first started deploying the new AI features in July 2024, ramping them ...

I was impressed by the speed and quality of the AI agents' responses. Not only were the responses immediate, but they were also empathetic, a quality in customer service often missed by ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences. Cisco is adding new features to its Webex collaboration tool as it ...

Moreover, Gartner predicts that 80% of all common customer service issues will be solved by AI agents without human intervention by 2029. “These agentic experiences enable self-service and ...