How to Balance Automation and Human Touch in Software Projects In the rapidly evolving world of software development, ...

Q1 2025 Results Conference Call April 29, 2025 2:00 AM ETCompany ParticipantsAiman Ezzat - Chief Executive OfficerNive Bhagat ...

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From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks with Glenn Nethercutt, CTO at Genesys, about the rise of AI-powered ...

Breeze Customer Agent has helped thousands of customers resolve over 50% of conversations Customers are seeing value goes beyond post-purchase support, including in the discovery and buying phase ...

The insurer built an AI tool into its agents' workflow to increase customer loyalty. This article is part of "Build IT: Connectivity," a series about tech powering better business. For insurance ...

Dialpad continues its leadership as the only contact center platform that can coach agents in real time with native Ai SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc., the leading Ai-powered ...