22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group 17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management ...

Enhancing Customer Service Agents Performance with Real-Time Analytics This is the era of customer service experience breakthrough in real-time analytics, and artificial intelligence could prove a is ...

One option that has been helpful for some is the ability to get a call back from an agent instead of waiting on hold for extensive periods of time. The next step for customer service is adding in ...

WASHINGTON - The National Weather Service will resume translating its products for non-English speakers. The NWS paused the service earlier this month because its contract with an artificial ...

In this elaborate scheme, scammers pose as airline customer service agents and target travelers in an attempt to steal their personal and financial information. The scam came to light via a thread on ...

The AI-driven transformation of customer service offers a direct solution to the legacy pain points faced by traditional call centers, such as rage-clicking, high agent turnover, and customer churn.

Quinta Brunson Recalls Sharing a Super Bowl Suite With Jill Biden and Secret Service Agents “I was scared because they said that somebody was going to be there who is currently running the ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.

33,623 people played the daily Crossword recently. Can you solve it faster than others?33,623 people played the daily Crossword recently. Can you solve it faster than others?