Breeze Customer Agent has helped thousands of customers resolve over 50% of conversations Customers are seeing value goes beyond post-purchase support, including in the discovery and buying phase ...

(AP Photo/Jon Cherry, File) The National Weather Service will resume translating its products for non-English speakers. The weather service paused the translations this month because its contract with ...

In this elaborate scheme, scammers pose as airline customer service agents and target travelers in an attempt to steal their personal and financial information. The scam came to light via a thread on ...

The AI-driven transformation of customer service offers a direct solution to the legacy pain points faced by traditional call centers, such as rage-clicking, high agent turnover, and customer churn.

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.

34,534 people played the daily Crossword recently. Can you solve it faster than others?34,534 people played the daily Crossword recently. Can you solve it faster than others?

When the user contacted Cursor support, an agent named "Sam" told them it was ... For companies deploying these systems in customer-facing roles without human oversight, the consequences can ...

Dry conditions and winds were not helping matters as firefighters battled a wildfire in Lowgap that started Wednesday afternoon. Early reports from fire officials say the suspected cause of the ...

The introduction of agentic AI is expected to streamline the process, reduce manual effort and allow customer service agents to focus on more complex issues, resulting in faster resolutions and a ...

The airline becomes one of the first to implement Agentforce to automate customer service processes ... Air India deployed a generative AI virtual agent called ‘Maharaja’, powered by the Azure OpenAI ...