Recently, I compiled ten favorite customer service quotes for this column ... The right employees, with the right attitude, must be hired, properly trained and empowered to deliver an amazing ...

Building an effective customer service program starts with the attitudes of your customer service representatives. Customers are more likely to respond in a positive way when your customer service ...

As holiday shopping season gets underway, many businesses are stepping up their focus on customer service. They spend millions of dollars developing customer-service practices that include ...