Customer service representatives can't convey the proper attitude if they haven't been informed of your customer service philosophy or been trained in the correct way to work with customers ...

Customer service excellence has always been and will always be one of the critical competitive advantages for any business. Here are 40 quotes supporting this premise.

SAN ANTONIO (June 16, 2014) -- Let's talk about customer service. It is about the Golden Rule -- "Do unto others as you would have them do unto you", and you must love Soldiers and Families ...

How and why to reframe your attitude when providing customer service or hospitality, from author and customer service consultant Micah Solomon, and Forbes senior contributor.

More than two-thirds of federal managers say their agency's customer service quality is at least comparable to the private sector standard. Unfortunately, the public is less optimistic.

Ask Dave Taylor, as his site says, Dave is an industry guru who is willing to answer questions about a wide variety of technical topics. He’s not the only professional who is giving service away.