As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

How to Demonstrate Effective Customer Service & Attitude. Building an effective customer... Professional Ways to Answer a Business Phone Professional Ways to Answer a Business Phone. Working in a ...

Rely on communication, trust, and community to build that relationship. Finding and nurturing customer loyalty is vital to long-term success and is top of mind for every business. But in an ...

This disconnect isn’t rare—it’s structural. We’ve built a customer service industry on the promise of care, while optimizing it for efficiency. Companies talk about being “customer ...

In terms of spot quotes, according to SMM's spot quotes, the lowest spot quote for battery-grade lithium carbonate officially fell below the 60,000 yuan/mt threshold today. As of the latest quote on ...

Take some comfort in the words of Mr. Rogers, who used to say, “Often when you think you’re at the end of something, you’re ...

However, once the fiber optics was introduced into our area, our speed and internet service got much better. But even during those slower, more difficult times, their customer service always tried ...

Our expert, award-winning staff selects the products we cover and rigorously researches and tests our top picks. If you buy through our links, we may get a commission. Attila covers software, apps ...

Wow, Best Buy has really gone downhill - all the way to the bottom! I went in knowing what I wanted and bought one, salesperson was inexperienced but that was OK - at least that is what I thought.

Here’s how it works. The best phone carrier delivers reliable service at an affordable cost while responding quickly whenever you've got a question about your service or your device. And if they ...