Move Hero Limited, a well-established removals company serving East and West Sussex, has announced significant upgrades to its primary services in response to growing local demand and evolving ...

Moving is always a mentally taxing venture due to the nature of the thing. When we talk about NYC, you have to understand that a move in this city is very different from, say, upstate NY, like in ...

Knowing the best place to get your car serviced can save you money, time and headaches. We reveal the pros and cons ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

The reversal suggests that AI technology is yet to compete with the nuance and emotional capabilities of human workers, particularly in cases such as customer service, where a sense of empathy is ...

How to Demonstrate Effective Customer Service & Attitude. Building an effective customer... Professional Ways to Answer a Business Phone Professional Ways to Answer a Business Phone. Working in a ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...

Rely on communication, trust, and community to build that relationship. Finding and nurturing customer loyalty is vital to long-term success and is top of mind for every business. But in an ...

This disconnect isn’t rare—it’s structural. We’ve built a customer service industry on the promise of care, while optimizing it for efficiency. Companies talk about being “customer ...