When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

Lobby groups for Internet service providers claim that ISPs' customer service is so good already that the government shouldn't consider any new regulations to mandate improvements. They also claim ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Today’s Sound Off concerns the lack of customer service due to workers’ attitudes: Dear Heloise: Last Saturday, my girlfriends and I went out for lunch to celebrate a birthday. It had been planned in ...

Today’s Sound Off concerns the lack of customer service due to workers’ attitudes: Dear Heloise: Last Saturday, my girlfriends and I went out for lunch to celebrate a birthday. It had been ...

Would you pay more for good customer service? A surprising number of people ... and this year they noticed a shift in customer attitudes. “Early on there was a lot of forgiveness from the ...

In a large-scale study of 5,179 customer service agents, researchers discovered an average productivity surge of 14% among those equipped with a conversational AI assistant tool, based on OpenAI ...

Those were dark days in airline customer service, with so many travelers desperate to figure out alternative plans. The present is not much brighter. In recent months, airlines around the world ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Customer service problems in the U.S. have hit unprecedented levels, and Americans have become increasingly aggressive in their efforts to address those issues, according to new data.