Customer experience specialists FourNet unveil IntellAIgent, an Agentic AI-powered platform which creates intelligent digital ...

A test of municipal call centres reveals widespread dysfunction, with Ekurhuleni, Durban and Mogale City among the worst ...

Zendesk has officially completed its acquisition of Australian CCaaS provider Local Measure, strengthening its AI-driven ...

Summer programs and events are gearing up and we need you! Volunteers are the core to success. We have short-term events or monthly and weekly commitments. Not sure you can commit we have on call ...

The Contact Center Association of the Philippines (CCAP) expects a modest industry growth of 5 percent to 7 percent in 2025, ...

Improvements in the technology behind voice-based AI bots are making them more prolific and humanlike in phone calls.

The main Microsoft customer service number is 1-855-535-7109, where you can reach a live representative 24/7. Microsoft is a global leader in technology, offering products such as Windows, Office 365, ...