Customer experience specialists FourNet unveil IntellAIgent, an Agentic AI-powered platform which creates intelligent digital ...

HNB Assurance PLC has launched a 24-hour call centre, enabling the policyholders to connect with the company on all matters ...

The CRM Team invites business and technology leaders to learn more at an in-person event at Microsoft South Africa.

A test of municipal call centres reveals widespread dysfunction, with Ekurhuleni, Durban and Mogale City among the worst ...

Small businesses face increasing pressure to deliver fast, consistent, and personalised customer service - often with limited staff and resources. Cal.

Zendesk has officially completed its acquisition of Australian CCaaS provider Local Measure, strengthening its AI-driven ...

The contact centre is a mine of precious data, which when captured and channelled in the right places, provides a blueprint ...

Mutual Trust Bank PLC (MTB) has unveiled an AI-driven, voice-based Contact Centre Agent..This solution is poised to transform ...

To mesh with travel experts, call Expedia Customer Service at 1-888-540-1069 anytime. If you have any questions or issue ...

Brighton's residents will be able to discuss services face-to-face with council staff after some experienced issues online.

Heritage Park’s Historical Village is reopening May long weekend, offering visitors the opportunity to take in views from ...

As customer communication requirements evolve, businesses must be able to support the channel of their customers' choice and ...